Us vs Them - HUG Construction

Hug Construction is different.

Detailed, fixed bid contracts: No surprises, guaranteed budget.
- For example, if we quote $50,000 for a kitchen remodel, that’s the price you pay, barring client-requested changes.
- Additional Information: Cost-Plus vs Fixed Bids
Open-book policy: We share detailed cost breakdowns, so you understand where your money goes. We can show you the cost of materials, labor, and permits.
We provide a detailed schedule of payments that is tied to completed phases of the project.

Often rely on “allowances” that can lead to significant cost overrun. Clients frequently report final bills exceeding initial estimates by 10-20%.
Cost breakdowns are often vague, making it difficult to track expenses and identify potential issues.
- Additional Information: Is the Lowest Bid Really the Best Deal?
Payment schedules that are not tied to project milestones, leading to paying for work that has not been completed.
- Additional Information: Is Your Dream Renovation Turning Into A Nightmare? (Avoid These Mistakes)

Weekly project updates with photos and detailed progress reports. Hug uses industry standard cloud-based Buildertrend to keep clients informed at every step of the project.
- Client Login
- Buildertrend Tutorial Video
Direct access to your project manager via phone, email, and text. We guarantee a response within 24 hours.
Your Hug project team holds pre-construction meetings to make sure that every detail is covered, and that you understand the process.

Communication is often reactive, with updates provided only when issues arise, leading to frustration and uncertainty. Clients often feel left in the dark.
Multiple points of contact, leading to confusion and miscommunication. Messages can get lost or delayed.
Little to no pre-construction meetings, leading to misunderstandings during the building process.

We work with a select network of highly skilled subcontractors, ensuring top-quality workmanship. We stand behind our work with a comprehensive warranty.
Your Hug crew does daily site cleanups, and are very respectful of your property, treating it as our own.
Hug performs multiple quality control walkthroughs throughout the building process.

Reliance on less experienced or lower-cost subcontractors, leading to inconsistent quality and potential shortcuts.
Job sites are often messy, and disrespectful of your property.
- Clients report cleaning up after the crew and managing the outhouse themselves.
They overlook quality control, leading to problems after project completion.

We prioritize long-term relationships with our clients and go the extra mile to ensure your satisfaction.
Should problems arise, we address them quickly and transparently, providing clear solutions and options.
We guarantee 100% satisfaction by conducting a final walk-through and developing a comprehensive punch list.

Focus is on completing the job and moving on to the next project. As a result, clients often feel like just another number.
Instead of solving problems, they deflect with defensiveness or blame shifting, leaving clients frustrated and dissatisfied.
They do not complete punch lists in a timely manner.